Shipping & Return Policy

All items indicated to be in­stock are shipped on the same day if the order is placed before 1:00 PM Eastern Time. In­stock items ordered after 1:00 PM Eastern Time will be shipped on the following business day.

A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the tracking number for your item along with an estimated delivery date (according to, USPS , UPS or FEDEX and based on the shipping method you selected).

IMPORTANT: As inventory fluctuates hourly, an item indicated as “in­stock” when you place your order may, in fact, be out­ of­ stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.

Holiday Shipping Schedule

  • Nov 27th Thanksgiving Closed
  • Nov 28th Normal pickup and delivery of all shipping service levels
  • Dec 24th Closed
  • Dec 25th Closed
  • Dec 31st Delivery and Pickup of air packages only, ground transit closed
  • Jan 1st   Closed

 

When UPS Tracking Says "Billing Information Received"

The order has been shipped from our Miami, Florida warehouse. Usually if the tracking number states "Billing Information Received", the UPS label has been wrinkled or scratched, preventing UPS from being able to scan the item. When this happens we are not able to view the progress of the package, but they are still manually sorting and shipping the package. Please contact us by email joe@trailerus.com or call 877-339-6342 (Monday-Friday 9am-6pm, Saturday 10am-2pm and Sunday - closed Eastern Savings Time) and we would be happy to tell you when you can expect delivery.

 

Shipping to a P.O. Box

We offer shipping by Priority Mail for delivery to a Post Office Box. We only recommend the use of Priority Mail for shipment to FPO or APO addresses. Due to postal regulations, shipping is not available on some items. We recommend UPS shipping to a work or neighbors address in most circumstances where a P.O. Box is the only valid shipping address.

 

Shipping to an address that is different than the billing address

We can ship orders to an address that is different than the credit card statement billing address. When placing your order simply enter your shipping information on the left, under the Ship To: heading. Then if the credit card billing information is different you can fill in the section on the right under the Bill To (If Different): heading. You must provide the billing information exactly as it appears on your credit card billing statement. Please allow additional time for us to process your order due to the additional security steps required.

 

Order pick-up

We have a Will Call Center located at 13250 SW 128 Street suite 103 Miami , Florida Customers should call and place a will call order before coming to see us. Our Will Call hours are as follows:

Monday - Friday: 9 am - 6 pm (all times Eastern )

Saturday: 10 am - 2 pm

Sunday: Closed

 

Also, we do not allow customer pickups of products at the warehouse locations. The warehouses are shipping locations only and product availability varies by warehouse. Your order will be automatically routed for efficiency.

 

Canadian Shipments

Many of our products can be shipped from a warehouse in Ontario, Canada. For all other shipments originating from the US into Canada, the quoted shipping costs does not include all brokerage fees and duties. Taxes are not included. To check the availability of a product in the Ontario warehouse, please contact our customer service team at 800-298-8924 (Monday-Friday 7am-8pm, Saturday 9am-5pm and Sunday 12pm-6pm Central Time). All prices on our site are in US Funds. Your credit card company will convert the US charge to Canadian.

 

International Shipments

Currently, we ship only to the United States, Canada, Puerto Rico, the Virgin Islands, Guam, and FPO or APO addresses. Both the shipping and billing address must be an address in the United States, Canada, Puerto Rico, the Virgin Islands, Guam or a FPO or APO.

 

Note: UPS shipments will not be delivered on Saturday or Sunday.

 

Return Policy

Returns are accepted within 30 days of purchase date.

All Returns are subject to a 20% Restocking Fee. No Refund on Handling Fees. 

 

All parts are warrantied for 1 year against MFG Defects. 

Damaged or Defective parts must be reported with 3 days of delivery. Email: joe@trailerdepot.com or call 305-999-5109.